Terms of service

General Terms and Conditions with customer information

Status: April 14, 2022

Table of contents

• Scope of the General Terms and Conditions
  
• Contact and service information
  
• Order process and conclusion of contract
  
• Payment methods and terms of payment
  
• Retention of title
  
• Copyright and rights of use
  
• Warranty and liability
  

1 Scope of the GTC

1. The business relationship between CampusArbeitswelt GmbH (hereinafter referred to as “Seller”) and the purchaser of the Seller's products and services (hereinafter referred to as “Products” or “Goods”), hereinafter referred to as “Purchaser”, shall be governed exclusively by the following General Terms and Conditions (hereinafter referred to as “GTC”).
   
2. Deviating terms and conditions of the customer are not recognized, even if the seller provides his service without objection, unless the seller expressly agrees to the validity of the deviating terms and conditions of the customer.
   
3. “Consumer” within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.
   
4. “Entrepreneur” within the meaning of the GTC is a natural or legal person or a partnership with legal capacity which, when concluding a legal transaction, acts in the exercise of its commercial or independent professional activity.
   

2. contact and service details

Please note the following information on how to contact our customer service.

1. E-mail address: info@campusarbeitswelt.de.
   
2. Telephone number: 0211 96294060.
   
3. Contact form: https://campusarbeitswelt.de/kontakt/.
   
4. Customer service availability: Working days from 9:00 to 16:00.
   

3 Order process and conclusion of contract

1. The seller can accept the customer's offer within the acceptance period. The acceptance period is five days. The acceptance period begins with the completion of the order process by the customer in the store (or, if specified, by other means of communication) and ends at the end of its last day. The seller can accept the customer's offer by explicitly accepting the contract, also by e-mail. Acceptance may also be effected by the dispatch of the goods and their receipt by the customer within the acceptance period, as well as by a request for payment sent by the seller to the customer. In the event of several acceptance processes, the earliest time of acceptance shall be decisive. If the seller does not accept the customer's offer within the acceptance period, no contract is concluded and the customer is no longer bound by his offer.
   
2. By clicking on the button that concludes the order process, the customer submits a binding offer to the seller to purchase the products in the shopping cart.
   
3. Customers are requested to carefully read and observe the instructions during the ordering process and, if necessary, to use the available support functions of their software and hardware (e.g. magnification or read-aloud functions). Required information shall be marked as such by the seller in a manner that is appropriately recognizable for the customer (e.g. by visual highlighting and/or asterisk). Until the order is sent, customers can change and view the product selection and their entries at any time and return to the shopping cart or cancel the order process altogether. For this purpose, customers can use the usual functions of their software and/or end device (e.g. the forward and back buttons of the browser or keyboard, mouse and gesture functions on mobile devices).
4. A contract between the customer and the seller can also be concluded by e-mail. The customer can send a binding offer to the seller by e-mail or, if the seller sends a binding offer, accept it by e-mail.
   
5. A contract between the customer and the seller can also be concluded by telephone. The customer can submit a binding offer to the seller by telephone or, if the seller submits a binding offer, accept it by telephone.
   
6. A contract between the customer and the seller can also be concluded by means of information in a contact form. The customer can submit a binding offer to the seller via the contact form or, if the seller submits a binding offer, accept it via the contact form.
   
7. Customers are responsible for ensuring that the information they provide is accurate and that any changes are communicated to the seller if they are necessary for the seller to fulfill the contract. In particular, the customers must ensure that the e-mail and delivery addresses provided are correct and that any obstacles to receipt for which the customers are responsible are taken into account accordingly (e.g. by checking the spam folder of the e-mail software used).
   

4 Payment methods and terms of payment

1. Unless otherwise agreed, payments shall be made without deductions, discounts or other rebates.
   
2. When using financial institutions and other payment service providers, the terms and conditions and data protection notices of the payment service providers also apply with regard to payment. Customers are requested to observe these regulations and notices as well as information during the payment process. This is particularly because the provision of payment methods or the payment process may also depend on the agreements between the customer and financial institutions and payment service providers (e.g. agreed spending limits, location-restricted payment options, verification procedures, etc.).
   
3. The customer shall ensure that he fulfills the requirements incumbent upon him that are necessary for successful payment using the selected payment method. These include, in particular, sufficient funds in bank and other payment accounts, registration, legitimization and authorization with payment services and confirmation of transactions.
   
4. If a payment is not executed or reversed due to insufficient funds in the customer's account, incorrect bank details or an unjustified objection by the customer, the customer shall bear the resulting fees, provided that the customer is responsible for the failed or reversed transaction and, in the case of a SEPA transfer, was informed of the transfer in good time (so-called “pre-notification”).
   
5. The following payment methods are available to customers:
   

5. retention of title

If the seller makes advance payment, the delivered products remain the property of the seller until full payment has been made.

Copyright and rights of use

1. The products sold by the Seller are protected by intellectual property rights (in particular trademark and copyright). The rights of use and exploitation lie with the seller or the respective rights holders. Customers undertake to recognize and observe these property rights.
   
2. The customer receives the simple rights to use the purchased products for contractual purposes. Otherwise, use and exploitation of the products is not permitted. In particular, copyright-protected products of the seller may not be reproduced, distributed, made publicly available or made available to third parties in any other way on the Internet or in intranets. Public reproduction, duplication or other further publication are not part of this contract and are therefore prohibited. Copyright notices, trademarks and other legal reservations may not be removed from the products unless this is necessary for the contractual use of the products or is permitted by law.
   
3. If the products are subject to a specific license of use, customers will be informed of the license of use. In this case, the provisions of the license of use shall take precedence over these GTC.
   
4. If the seller makes advance payments, the granting of rights of use to the customer is only provisional and only becomes effective once the customer has paid the purchase price of the relevant products in full.

6 Warranty and liability

1. Subject to the following provisions, the warranty (liability for defects) shall be governed by statutory provisions.
   
2. The seller shall not be liable for the customer's Internet connection, the software and hardware used by the customer or any disruptions to the establishment or performance of the contract between the customer and the seller caused by them.
   
3. The Seller shall be liable for damages without limitation insofar as the cause of the damage is based on intent or gross negligence. Furthermore, the Seller shall be liable for the slightly negligent breach of material obligations, the breach of which jeopardizes the achievement of the purpose of the contract, for the breach of obligations, the fulfilment of which makes the proper execution of the contract possible in the first place and on the observance of which the Customer regularly relies (cardinal obligations) or in the case of agreed guarantee promises. In this case, however, the seller shall only be liable for foreseeable, contract-typical and expectable damage. The seller shall not be liable for the slightly negligent breach of obligations other than those mentioned above. The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected. Insofar as the liability of the seller is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents. Otherwise, claims for damages by the customer are excluded. The above liability provisions shall also apply to claims for damages by the customer under the seller's statutory warranty.